Shipping policy

Free shipping, everywhere in India. Prices shown on the site are inclusive of all taxes.

When it arrives

Some pieces are ready to dispatch, while many are made to order. The estimated timeline shown on the relevant product page applies to that piece.

Items that are in stock and ready to dispatch are generally processed and shipped within one to three business days. Delivery usually takes three to nine business days, depending on the destination and carrier.

Made-to-order pieces require additional preparation time. Timelines vary by product and are shown on the product page or confirmed with you when the order is placed.

Delivery estimates run in business days from the day the order is confirmed. They do not account for delays in payment authorisation or circumstances outside our reasonable control.

Tracking

We send the carrier and tracking details using the contact information provided with your order as soon as it ships.

Delivery

Orders are handed over against a signature. The carrier makes up to three delivery attempts. If nobody is available across all attempts, the parcel comes back to us.

We cannot redirect an order to a different address once it has been dispatched, so please check your address before confirming the order.

If a delivery comes back to us

If a parcel is returned because nobody was available or the address was incorrect, the return shipping is chargeable and may be deducted from the refund. If you would like the order sent again, the applicable shipping charge must be paid before we redispatch it.

If the parcel comes back through a fault of the carrier or ours, we send it again at no cost to you.

If a piece arrives damaged

Tell us within 48 hours of delivery, on WhatsApp, with photographs of the piece and the packaging. We will replace it.

Because each piece is handmade, slight variation in colour, grain and finish is expected and is part of the piece rather than a defect.

Outside India

We ship internationally on request. Message us on WhatsApp with the piece and your address and we will quote the freight. Duties and taxes on international orders are payable by you to the carrier on delivery and are separate from what you pay us.