Refund policy
Everything we make is hand made, and most of it is made for you after you order. So we accept returns when something is wrong with the piece, rather than for a change of mind.
What can be returned
A piece can be returned or replaced if it arrives damaged, defective, or is not what you ordered.
Tell us within 48 hours of delivery, on WhatsApp at +91 96258 77975, with your order number and photographs of the piece and the packaging. Please keep the original packaging until the matter is settled — we need it to collect the piece and to raise the claim with the carrier.
We arrange and pay for the pickup on a faulty piece. You will not be out of pocket for a mistake at our end.
What is not a fault
Every piece is turned, cut and finished by hand from solid wood. Variation in colour, grain and texture between pieces, and against the photographs on this site, is part of the material and not a defect.
We also cannot accept a return where the piece has been modified or altered after delivery, or where damage has come from misuse, overloading, poor maintenance, or ordinary wear over time.
Cancelling an order
Trays, platters and tableware are held in stock. Cancel any time before the order is dispatched and you pay nothing.
Furniture is made to order. It can be cancelled within 48 hours of the order being confirmed, less a 5% cancellation charge. After 48 hours the piece is in production and cannot be cancelled.
Once anything has been dispatched, it can no longer be cancelled.
Customised pieces
Where we have changed a size, finish or specification for you, the piece is made only for you and cannot be cancelled or returned once production has started, unless it arrives damaged or is not what was agreed.
On custom and bulk orders, if payment is outstanding for more than five business days after the order is agreed, we will treat the order as cancelled.
Refunds
Once we have the piece back and have checked it, we process the refund within three to five working days.
- Prepaid orders are refunded to the original payment method. Your bank may take a few days more to show it.
- Cash on delivery orders are refunded by bank transfer or UPI, whichever you prefer. We will ask for the details on WhatsApp when the return is agreed.
Where a parcel was returned to us because nobody was available or the address was wrong, the return shipping is deducted from the refund. That is set out in our shipping policy.
Anything else
If something has gone wrong and none of the above quite covers it, message us on WhatsApp. We would rather sort it out than argue about which clause applies.